Centrex is the generic name for managed voice and data services provided to businesses through their existing phone lines. A portion of central office capacity is allocated to an enterprise, and the service provider fully manages the service. Centrex provides the customer with internal communications capabilities, as well as access to the public network.

Nortel Networks Centrex telephony features include call forward on busy, call transfer, call park, 6-way conferencing, and literally hundreds more — as well as services like automatic route selection for long distance call savings, consolidated billing, 4-digit dialing, and features that let customers add and delete their own services as needed. Centrex gives your customers powerful and flexible business services without the overhead and capital investment of a "box" on their premises.

There is a proven and growing demand from business for managed services — the highest value network service you can offer in a competitive and deregulated telecommunications marketplace. Nortel Networks Centrex is the benchmark, offering a comprehensive portfolio of telephony and business services solutions, with marketing and operational support services that ensure easy market entry and business success.

Nortel Networks Centrex services include:

Centrex IP delivers our industry-leading Centrex business services over a managed, carrier-grade IP network

Centrex Internet-Enabled Call Centers transform call centers into the ultimate service centers

Integrated Wireless Centrex extends subscriber access to key business features beyond the office

1-Meg Modem delivers Centrex services and high-speed data to telecommuters and branch offices, and in campus environments

Wide Area Networking

Centrex desktop phones extends advanced services across the public network

Computer Telephony Integration transforms the desktop into a highly flexible, multimedia communications center

Nortel Networks Centrex Feature Library lists and describes all the individual Centrex features that Nortel Networks offers

• Centrex adds value to the relationship between the service provider and the customer. When you are able to provide tailored services for a business, you learn what's important to that business. With an established partnership, providers can then offer other services to help their customers succeed, such as long distance or virtual private networks.
• Once a switch has Nortel Networks Centrex software, providers can offer Centrex services to additional businesses served by that switch at little additional cost, increasing revenue opportunities for providers.
• Because Centrex is a value-added service, providers can compete on service and feature offerings, not just on price. Centrex customers lease the service and don't purchase equipment, so the service element adds value and enables differentiation.
• A long-term relationship between a service provider and a customer will provide higher revenue than is available from a commodity trunk circuit.
• Nortel Networks Centrex offers more than 350 features and services - key features are packaged in blocks for easy deployment.

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